| 1 | SHIPPING |
| 1.1 |
All orders are processed after receiving your order confirmation email. You will receive another notification when your order has shipped. Products may only be ordered through the Website if you nominate a delivery address in New Zealand. There are potential delays due to a high volume of orders or postal service problems that are outside of our control. |
| 2 | NEW ZEALAND Shipping Rates and Estimates |
| 2.1 |
Shipping rates within New Zealand is covered in the purchase price. |
| 3 | HOW DO I CHECK THE STATUS OF MY ORDER? |
| 3.1 |
When your order has shipped, you will receive an email notification from us. |
| 3.2 |
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at marketing@pamu.co.nz with your name and order number, and we will look into it for you. |
| 4 | SHIPPING TO P.O. BOXES |
| 4.1 |
Unfortunately, our couriers are unable to deliver to P.O Boxes. |
| 5 | REFUNDS, RETURNS, AND EXCHANGES |
| 5.1 |
We accept returns in accordance with our Refund Policy. As further detailed in the Refund Policy, you may only return products with our prior approval, and where the conditions set out in the Refund Policy have been met. We do not offer refunds for change of mind. |
If you have any further questions, please don't hesitate to contact us at marketing@pamu.co.nz.